Trusted. Vetted. Verified.
Protection you can see, not just promises.
Every Holly booking is covered end to end - your money, your vehicle and your time.
Payment protection
Your payment is held against the job, not the person. Nothing is released until the work is evidenced and complete.
Satisfaction guarantee
If a visit falls short of the Holly standard, we return within 72 hours and put it right - or we refund it.
Vetted operators
Identity, insurance and background checks are recorded before a detailer takes a single Holly booking.
Verified service evidence
Before and after imagery, a completed checklist and any condition notes are stored on your Holly Passport.
No-show protection
If your operator does not arrive, the booking is cancelled at no cost and prioritised for the next available slot.
Support if something goes wrong
One place to raise an issue, track the response and follow a refund from request to settlement.
The Holly Verified standard
01
Vetting
Identity, right to work and background checks recorded before the first booking.
02
Compliance
Public liability and motor trade insurance held on file, with expiry tracked.
03
Training
Holly method training and chemical handling signed off, then re-checked annually.
04
Live scoring
Punctuality, completion, reviews, complaints and evidence compliance are scored on every job.
If something goes wrong
One route in. One team accountable.
Raise an issue from the booking itself. Holly reviews the job evidence, contacts the operator and responds within one working day. Where a return visit is not the right answer, a refund is opened and tracked to settlement - you can see the status the whole way through.
Open support